VAN AARSEN AFTERCARE
At Van Aarsen, we believe that providing exceptional service is just as important as delivering top-quality machinery. Our Service Department is the backbone of our commitment to your success. We understand that every minute of downtime affects your bottom line, and that’s why our dedicated team is here to keep your operations running smoothly.
From audits to spare parts, our service offering is designed to support your equipment and operations, every step of the way. Discover how we help you stay efficient, productive, and in control.
Maintenance
Looking to keep your equipment in top condition? Our maintenance services help prevent downtime and maximize performance. Whether you need preventive care or corrective action, we’ve got the expertise to keep your line running smoothly.
audits
Want insights into your equipment or process performance? With our technical and process audits, you get a full picture of how your machines and production lines are doing and where improvements can be made.
technical support
Need help to keep things running? From remote troubleshooting to hands-on advice, our technical support team is ready to solve issues, answer questions, and minimize disruptions. Whatever the challenge, we’re just a call away.
spare & wear parts
With our reliable supply of wear and spare parts, we make sure your machinery keeps performing at its best. Our service team helps you stay prepared and avoid costly downtime.
TRAINING
Our training programs help operators and technicians get the most out of equipment, automation and plant setup. Tailored to your specific installation, our sessions lead to real measurable improvement.
On-site performance of both corrective (malfunctions) and preventive maintenance on your equipment at your request or following a technical audit performed by our well-trained field service engineers. Corrective maintenance is the repair or replacement of parts and/or equipment after it malfunctions or fails. In many situations, the malfunctioning of equipment can lead to efficiency or quality problems or even unplanned downtime.
Preventive Maintenance
Preventive maintenance is the regular and routine maintenance of equipment to prevent unplanned downtime. Replacement of parts can be done according to the maintenance schedule or as a result of a technical audit of equipment performed by our well-trained field service engineers.
Maintenance
Corrective Maintenance
Corrective maintenance involves addressing issues and repairing or restoring equipment to its operational state after a failure or breakdown has occurred. It focuses on reacting promptly to problems as they arise, minimizing downtime, and restoring functionality to prevent further disruptions. This method aims to fix issues swiftly to maintain operational efficiency.
We are prepared to support you in setting up the best maintenance plan for every unique situation.
Technical Audit
Conducting periodic technical audits, also known as service inspections, is a crucial aspect of maintaining machine performance. Our technical audits aim to assess the current technical condition of your machine(s). Each machine undergoes a comprehensive inspection, and a detailed inspection report is prepared. This report outlines the machine’s condition and provides actionable recommendations to minimize downtime and prevent production or quality losses.
By leveraging our technical audit services, you gain valuable insights into the health of your equipment, allowing for proactive measures to enhance operational efficiency. Trust us to deliver detailed inspection reports and strategic advice, ensuring your machines perform optimally. Van Aarsen is your partner in maximizing productivity and minimizing disruptions through effective technical audits.
Audits
Process Audit
Engaging in process audits involves a meticulous analysis of one or more production processes. Our process audits deliver detailed reports for each production process, outlining key improvement areas and potential risks. The focus is on enhancing efficiency, production capacity, and overall quality.
Tailored to your specific requirements, our process audits provide insights that align with your expectations. By leveraging our expertise, you can implement strategic improvements for optimized processes. We are committed to delivering process audit reports that empower your business to achieve heightened operational efficiency and quality standards.
TECHNICAL SUPPORT
We’re here to assist with all your technical requests, from malfunctions and technical questions to providing information, advice, and even remote support. Our goal is to keep your operations seamless, and our expert team is ready to tackle any challenges you may encounter. Discover the comprehensive support you need for uninterrupted performance.
At Van Aarsen, we’ve got your equipment covered with a variety of wear and spare parts. We know how crucial it is to keep your machinery running smoothly, and that’s why we offer a practical selection of Spare and Wear parts to meet your needs.
Wear parts are the parts that go through regular wear and tear during equipment operation. Things like ingredient composition, temperature, humidity, machine setup, and maintenance quality affect how quickly they wear out. Our inventory includes durable wear parts, so your equipment stays in top shape over time.
Spare parts, on the other hand, are additional components kept on hand to replace or repair parts of equipment that may malfunction, wear out, or break. They’re the key to minimizing downtime and keeping your devices or systems working seamlessly.
Our service team is here to make it easy for you. They can guide you on the best spare and wear parts to have in stock, ensuring you’re prepared for any situation.
SPARE AND WEAR PARTS
Training
Van Aarsen is dedicated to enhancing operational excellence through comprehensive training sessions for users of our supplied automation, equipment, and accessories. Our objective is to empower users with improved knowledge, skills, and capabilities, fostering increased productivity and performance in feed or premix plant operations.
Our training modules cover three key areas:
- Operation of Machine(s)
- Maintenance of Machine(s)
- Use of Automation (MillManager, Smart Factory)
Recognizing the uniqueness of each installation, our training is tailored to meet customer-specific needs. By providing targeted training, we ensure users gain the expertise needed to optimize the efficiency and operation of their feed plant.
EMERGENCY SERVICES
Emergency Definition: Complete downtime of the Van Aarsen machine or >50% production loss for a period longer than 2 hours due to malfunctioning of a Van Aarsen machine.
Emergency Technical Support* – Weekend and After-Hours Service
We understand that equipment issues don’t always adhere to regular office hours. Our emergency support service, available during weekends and outside standard office times, ensures prompt assistance when you need it most. *Please note that this service incurs additional costs.
Service Hours
Our emergency service operates on business days, weekends, and holidays from 8:00 to 23:00 (CET). During this period, you can expect a fast response when contacting us at service@vanaarsen.com. Our team is committed to making every effort to address your concerns promptly.
Information for Quick Assistance
When notifying us of an issue, please provide essential details such as customer name, machine type, problem description, situational details, and any relevant images or videos. Our on-duty staff will offer support via email or phone, calling in second-line support as needed.
Remote Engineer Access
For clients with Remote Engineer access, remote troubleshooting is available. Ensure a stable internet connection for effective support; responsibility for connection stability lies with the customer.
On-Site Assistance
If on-site support is required outside office hours, it depends on the availability of our Field Service Engineers.
Contact Information
Outside Office Hours:
- Email: service@vanaarsen.com
During Office Hours (Mon. – Fri.):
- Phone: +31 (0) 475 – 579499
- Email: service@vanaarsen.com
During Office Hours: A Field Service Engineer will be dispatched on-site by the next business day, with arrival time dependent on your location.
Connect with our experts
YOUR PERFECT FIT BEGINS WITH A CONVERSATION
Our experts are ready to help you optimize your feed milling process and stay ahead of industry trends. At Van Aarsen, we share our knowledge and collaborate with clients to create solutions that deliver real results. Connect with us today to explore how we can support your business.